Mobile Application Developer

Job Description:
  • Main responsibilities: Creating, Implementing and Maintaining functionality in Mobile Platforms (including UI and UX)
  • Excellent engineering skills in Both Android and iOS with specialty in one or both
  • Driven to learn new things and search for creative solutions
  • Able to work as part of a team and independently as needed
  • Knowledge of best practices in writing high quality code and working in high performance teams
  • Professional communication
  • Commercial understanding
  • Entrepreneurship
  • Maintains code standards to robust performance
Skills / Requirements:
  • Able to work with multiple frameworks for Android and iOS
  • Good in reading others code and debug
  • Good knowledge of MySQL database and data structure
  • Good knowledge of English language
  • Good Teamwork and strong communication skill
  • At least 3 years’ experience with App development.
  • Should able to troubleshoot and debug and write good documentation to support code
  • Able to work in a very complex environment
  • Education: B.A or M.A in a relevant field of study, computer science or IT.
  • Experience in e-commerce environment would be a plus.
  • Excellent English language skills complete your profile.

Key Account Management

Job Description:
  • Primary owner of relationships with sellers, responsible for driving the best commercial performance from sellers within Sooreno HyperMarket, and ensuring a great experience for sellers
  • Commercial negotiations with sellers and implementation of seasonal marketing campaigns
  • Coordinating initiatives with the objective of seller operational performance improvement (out -of -stock reduction, improving delivery time reducing ratio of wrong products).
  • Close cooperation with seller support team to manage day- to -day operational issues
  • Ensuring all sellers request are appropriately recorded, referred to related parties in timely manner and fallowed through to satisfactory resolution.
  • Maintaining positive relations with sellers and managing challenges with them to achieve high seller satisfaction.
  • Playing an integral role in new business pitches and hold responsibility for the effective on boarding of new sellers.

Skills:

  • Fluent English familiarity, proven in working environment.
  • Solid results orientation, flexibility, communication, time management and analysis skills.
  • At least intermediate command of Excel, PowerPoint and Internet
  • Strong sales skills.
  • High team work and entrepreneurial spirit.
  • Willingness to work in an intensive and rapidly changing environment.
  • Experience of managing a big account of tens of sellers which is included electronics, fashion, books, home equipment, FMCG, perfumes and toys will be highly an advantage.
  • Experience and knowledge in E-Commerce and Online Marketing is a great plus.
  • Excellent listening, negotiation and presentation skills
  • Highly self-motivated
  • Having related experience beneficial.

Customer Support Manager

Job Description:
  • Technical knowledge, with an eye on solutions software for Customer Support, CRM, VoIP and SQL experience (meriting)
  • Helping to continuously develop and maintain customer service policies for the entire organization.
  • Finding ways to measure customer satisfaction and improve services.
  • Understanding core issues and improving the team of customer services agents while aiding and managing their Supervisors.
  • Report creation through various CS software’s presented by ICDL.
  • Reporting to Head of Operations
Skills:
  • Problem-solving skills.
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
  • Motivational skills and an ability to supervise and lead a team of customer service agents & supervisors.
  • Creative thinking, to be able to come up with new ideas to improve customer service standards.
  • An ability to work well under pressure.
  • Organizational and planning skills with enthusiasm to deliver value to Bamilo (even if it means Staying extra hours to fulfill project goals).
  • At least 2 years’ experience in Management Position in Customer Support (preferably in a team larger than 10 individuals and Internet Business).